Delivery Information
Chloe
Henderson Delivery Information
I aim to
post out all orders within 1-3 working days.
All of
your parcels are wrapped securely in eco-friendly, and/or recycled materials.
Chloe Henderson
is based in the UK, and I ship everywhere in the world!
UK Delivery
All of my
UK orders are posted out via Royal Mail 1st Class.
This service aims to deliver within one working day, including Saturdays.
International
Delivery
All of my International orders are posted via Royal Mail Standard International
Delivery.
This service aims to deliver within 3-5 working days for Europe addresses, and
6-7 working days for wider Worldwide addresses.
If you have
any questions about delivery of your order please contact me at info@chloehenderson.co.uk
Terms & Conditions
·
All orders are processed through Royal Mail for delivery and as
such if the delivery service is not met I can accept no responsibility for any
further costs these delays may cause.
·
If your order shows as delivered and you have not received the
item, please let me know immediately. I will then start an initial
investigation with Royal Mail. This process normally takes 72hrs, pending the
outcome of the initial investigation, we can then take further steps to process
your claim.
·
If there are any signs of damage to the outer packaging I strongly
advise to refuse the order at the point of delivery. If this is not possible
please let the postal service worker know to mark the delivery as damaged upon
receipt. If you do choose to accept the damaged order please make sure to take
photos of the outer packaging as you've received it and contact me within 7
days of the delivery date. Any claims made after this time will not be
accepted.
·
I am sorry, but I cannot change the delivery address of a parcel
once your order has been processed.
·
I am unable to process any claims for non delivery if your order
is delivered to a work address, student halls, block of flats or other building
with a communal delivery point and the tracking on your order is confirmed as
delivered.
·
If an incorrect, incomplete or invalid address is given for
delivery I am unable to process any claims for the parcel not being delivered, please
let me know however and I will contact you if it is returned to me – all of my
parcels are shipped with a return address on the back.
·
I will do our utmost to dispatch your order for delivery within the
estimated dates however this may be subject to external circumstances that I
have no control over such a extreme weather conditions etc.